Privacy Policy

1. Who we are

Integrate AI Solutions Limited ("Integrate", "we", "us", or "our") is a company registered in England and Wales under company number 17340859, with its registered office at 6 Aycliffe Drive, Chorley PR7 7GD.

We are the "data controller" responsible for your personal data. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO registration number].

If you have any questions about this policy or how we handle your data, you can contact us at sales@integrate.co.uk.

2. The information we collect

We collect and process the following categories of personal data:

• Information you give us — such as your name, email address, telephone number, company name, and the contents of any message you send us through our contact form, by email, or via WhatsApp.
• Information we collect automatically — such as your IP address, browser type and version, device information, and how you use our website, collected through cookies and similar technologies (see our Cookie Policy).
• Information from third parties — occasionally we may receive information about you from analytics providers, or from publicly available sources where you have made your business contact details public.

We do not intentionally collect any special category (sensitive) personal data through our website. Please do not send us such information unless we specifically ask for it.

3. How and why we use your information

We only use your personal data where the law allows us to. The lawful bases we rely on are:

• To respond to your enquiries and provide quotes — on the basis of taking steps at your request prior to entering into a contract, and our legitimate interests in running our business.
• To provide our services and manage our relationship with you — on the basis of performing a contract with you.
• To send you updates or marketing about our services — on the basis of your consent, or our legitimate interests where you are an existing client (you can opt out at any time).
• To operate, secure, and improve our website — on the basis of our legitimate interests in maintaining a safe and effective website.
• To comply with our legal and regulatory obligations — on the basis of legal obligation.

4. Cookies and analytics

Our website uses cookies and similar technologies to function correctly and to help us understand how it is used. For full details of the cookies we use and how to control them, please see our Cookie Policy.

5. Who we share your information with

We may share your personal data with:

• Service providers who help us run our business and website — for example hosting, email, analytics, and communication providers (including messaging platforms such as WhatsApp) — who process data on our behalf under contract.
• Professional advisers such as accountants and lawyers, where necessary.
• Regulators, law enforcement, or other authorities where we are legally required to do so.

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

6. International transfers

Some of our service providers may be based outside the UK. Where we transfer your personal data outside the UK, we ensure a similar degree of protection by relying on an adequacy decision, the International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, as appropriate.

7. How long we keep your information

We keep your personal data only for as long as necessary for the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Enquiry data that does not lead to a contract is typically kept for a limited period and then deleted or anonymised.

8. Your rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to, or request restriction of, our processing of your data.
• Request the transfer of your data to you or another provider.
• Withdraw your consent at any time where we rely on consent.

To exercise any of these rights, please contact us at sales@integrate.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, though we would appreciate the chance to address your concerns first.

9. How we protect your information

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While no system can be guaranteed completely secure, we take reasonable steps to keep your information safe.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their own privacy policies.

11. Children

Our website and services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at sales@integrate.co.uk.