Question 1

What exactly does Integrate do?

Accepted Answer

Integrate is an AI-powered automation platform that handles your inbound and outbound communications. It answers calls, qualifies leads, books appointments, and manages customer enquiries 24/7, acting as a super-efficient digital employee that never sleeps.

Question 2

How is this different from a standard answering service?

Accepted Answer

Unlike traditional answering services that just take messages, Integrate actually performs tasks. Our AI can access your calendar to book appointments, check your CRM to update records, and answer specific questions about your business using your own knowledge base. It's intelligent conversation, not just message taking.

Question 3

Can the AI handle complex accents and noisy backgrounds?

Accepted Answer

Yes. We use advanced speech recognition technology that is trained on diverse datasets. It filters out background noise and is highly effective at understanding various UK accents and dialects, ensuring smooth communication with your customers.

Question 4

How long does it take to get set up?

Accepted Answer

Most businesses are up and running within 24-48 hours. We start with a discovery call to understand your workflows, then our team configures your AI agent. You'll have a chance to test and refine the responses before going live.

Question 5

Is there a long-term contract?

Accepted Answer

No, we operate on a flexible monthly subscription model. You can upgrade, downgrade, or cancel your plan at any time with 30 days' notice. We believe the value we provide should be the reason you stay, not a contract.

Question 6

Does it integrate with my existing software?

Accepted Answer

We integrate with over 50+ popular tools including Salesforce, HubSpot, Zoho, Google Calendar, Outlook, Slack, and many industry-specific CRMs. If you have a custom system, we also offer API access for bespoke integrations.

Question 7

How much does it cost?

Accepted Answer

Our pricing is tiered based on usage (minutes of conversation) and features. Plans start from £299/month for small businesses. We recommend booking a demo so we can assess your volume and recommend the most cost-effective plan for your needs.

Question 8

What happens if the AI doesn't know the answer?

Accepted Answer

You can configure 'fallback' protocols. If the AI encounters a query it can't handle, it can gracefully transfer the call to a human staff member, take a detailed message, or escalate the enquiry to your priority inbox for immediate attention.

Question 9

Is the data secure?

Accepted Answer

Absolutely. We use enterprise-grade encryption for all data in transit and at rest. We are GDPR compliant and our servers are hosted in secure UK-based data centres. Your customer data is never shared with third parties.

Question 10

Can I customize the voice and personality?

Accepted Answer

Yes! You can choose from a library of professional voices (British, American, Australian, etc.) and adjust the tone, pace, and personality traits to match your brand identity—whether that's professional and formal, or friendly and casual.

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