If you think AI is just a ChatGPT window on your website, you're missing the revolution. The difference between a chatbot and an AI agent is like the difference between a brochure and an employee.
Thinking vs. Reciting
Traditional chatbots follow a script or fetch information from a static database. They are reactive. AI agents, powered by Large Action Models (LAMs), are proactive. They can reason, plan, and execute multi-step workflows. If a user asks "Book me a meeting next Tuesday," a chatbot sends a link. an Agent checks your calendar, finds a slot, sends the invite, and adds it to your CRM.
Tool Use
The defining characteristic of an Agent is its ability to use tools. Agents can browse the web, send emails, query databases, and interact with APIs. They don't just exist in a text box; they have hands (digitally speaking) to do work across your entire tech stack.
Memory & Content
Agents maintain long-term memory. They remember past interactions, user preferences, and business context. This allows them to build relationships over time, rather than treating every conversation as a blank slate.
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